Customer service is difficult. Made appointment and asked if I was picking up later. Also said check e

When buying, they are super nice. Bought the platinum extended warranty for a used car from their lot. Had after market starter put in. My car wouldn’t start after having it for 3 -4 months and again the same issue in a couple months after that. They ran a diagnostic each time. First time they couldn’t find an issue. But then said it was the battery and of course replaced it. Second time couldn’t find nothing again after they ran a diagnostic and Was told to take it to a Nissan dealer to diagnose it. I took my car to Nissan and they kept my car for 3 weeks. Did 2 diagnostics and detected the problem. Call Dickson city and Was talking to a super nice man Jerry from service. He was willing to help work with me to get my car fixed right, and he had to get his manager involved. Well that manager didn’t want to hear anything and told me to bring my car back for another diagnostic. That will be the 5 th I will pay for in less in a years time. He doesn’t care. It’s not his money!!! I called a customer service number I received to find out Dickson City Hyundai have a D minus rating from the better business bureau. Definitely read all reviews before buying from them!!!

I must not of got the memo! Apparently, everyone and their Mother's are racing over to Dickson City Hyundai to get new vehicles. I called yesterday, I was told by the desk girl that all the salesmen were busy. She took my name and repeated my number back to me, letting me know that someone would call me back. Today arrives. You guessed it. No call back. Are we surprised? Nope. But when you owe money or they want to close a deal, I'm sure they have your number on speed dial. I call again this afternoon, and once again, put on hold just to be told "all salesmen are busy". And then the desk girl says, "i'LL tAkE yOuR numBeR aNd hAvE soMeOnE cALL yoU bAcK", to which I said, "Oh, like yesterday when you said the same thing and I never got a call back?" Lmao. Silence. It's sad because you lost a potential customer. You had a car on the lot that I wanted. But I'll just have another dealership order the N for me. Take this as a learning opportunity, either work on your line of communication, or ensure someone is following up with phone calls. It's not rocket science ladies and gentlemen.

Have been here twice to get a car and have had excellent customer service. Professional, knowledgeable and courteous. Helped us find the perfect car match for us to take home today!

I took my car (henceforth referred to as Lu) in for a needed service on the computer. I dropped her off (a lovely person, don't know name, checked me in!) at 8am and went to Starbucks to write and wait. Dustin was amazing! He kept me informed throughout the entire morning. When they discovered that she needed tires, he was great at suggesting types and price levels for me. "She needed new shoes!" I, of course, got them! Can't let Lu walk around in old shoes. In addition, they did an oil change for me. And by 11:25am, Lu was done! She's gorgeous, runs beautifully, and has awesome looking new shoes!! Much safer for me with winter coming. Thanks so much to my favorite car dealership - and staff!! **Btw, Nezir Alic was my salesperson last summer (2023). I was going to be satisfied with a gray or black car - but Nezir found Lu in all her shiny, bright red beauty for me!!! Excellent dealership to purchase and take care of your car and your $$!

My wife purchased A used Hindi on a used car lot in Honesdale. We put a lot of money into the exhaust system, replacing a cat and a lot of pipe. Next we checked recalls on the vehicle. There were a number so we called for an appointment and were that they only did recalls once a month so we waited. Once the work was completed she was constantly contacted telling her that they would give her a great deal on a used one. She went to the dealership Ang the salesman would only sell her a new one so she walked out. We next went there together and the situation was the same until I got up and told her that we were leaving and would not be back. I told him that we wanted something other than a Huyndai. Finally he showed us a 2020 Nissan Rogue which we purchased. We will never go back to this dealer and do not recommend it to others.

Had an outstanding experience with Hyundai Dickson City! Greg Bertholf is outstanding knowledgeable and courteous! I would not hesitate in purchasing another Hyunda from Dickson City Hyundai. Thanks Greg!

We had Johnathan . He was very professional and an all around nice guy! I would recommend him to anybody . Thank you again.

Alex was a real pleasure to work with! He really went above and beyond for me! He understood and addressed all of my concerns! I would definitely recommend Dickson City Hyundai to anyone looking for a car!

My husband Just recently purchased a hyundai Kona through Chris at Dickson city Hyundai. He went and above and beyond in getting us not only into a car we wanted but one that had everything we wanted down to the color . Thank you this is definitely an upgrade from our last, thank you for everything you guys do !

Excellent work.Thanks

Great people will do whatever they can to help you out. I want to thank Nezir for helping me. Thank you everyone there i will be back....

What an amazing experience. Alex was top notch. A complete pleasure to work with. He went above and beyond to help me get the vehicle I really wanted. Everyone at this dealership treats you very well. I highly recommend this dealership. I highly recommend seeing Alex. Such a much better experience than other dealerships !