Customer service is difficult. Made appointment and asked if I was picking up later. Also said check e

When buying, they are super nice. Bought the platinum extended warranty for a used car from their lot. Had after market starter put in. My car wouldn’t start after having it for 3 -4 months and again the same issue in a couple months after that. They ran a diagnostic each time. First time they couldn’t find an issue. But then said it was the battery and of course replaced it. Second time couldn’t find nothing again after they ran a diagnostic and Was told to take it to a Nissan dealer to diagnose it. I took my car to Nissan and they kept my car for 3 weeks. Did 2 diagnostics and detected the problem. Call Dickson city and Was talking to a super nice man Jerry from service. He was willing to help work with me to get my car fixed right, and he had to get his manager involved. Well that manager didn’t want to hear anything and told me to bring my car back for another diagnostic. That will be the 5 th I will pay for in less in a years time. He doesn’t care. It’s not his money!!! I called a customer service number I received to find out Dickson City Hyundai have a D minus rating from the better business bureau. Definitely read all reviews before buying from them!!!

I must not of got the memo! Apparently, everyone and their Mother's are racing over to Dickson City Hyundai to get new vehicles. I called yesterday, I was told by the desk girl that all the salesmen were busy. She took my name and repeated my number back to me, letting me know that someone would call me back. Today arrives. You guessed it. No call back. Are we surprised? Nope. But when you owe money or they want to close a deal, I'm sure they have your number on speed dial. I call again this afternoon, and once again, put on hold just to be told "all salesmen are busy". And then the desk girl says, "i'LL tAkE yOuR numBeR aNd hAvE soMeOnE cALL yoU bAcK", to which I said, "Oh, like yesterday when you said the same thing and I never got a call back?" Lmao. Silence. It's sad because you lost a potential customer. You had a car on the lot that I wanted. But I'll just have another dealership order the N for me. Take this as a learning opportunity, either work on your line of communication, or ensure someone is following up with phone calls. It's not rocket science ladies and gentlemen.

Have been here twice to get a car and have had excellent customer service. Professional, knowledgeable and courteous. Helped us find the perfect car match for us to take home today!

I took my car (henceforth referred to as Lu) in for a needed service on the computer. I dropped her off (a lovely person, don't know name, checked me in!) at 8am and went to Starbucks to write and wait. Dustin was amazing! He kept me informed throughout the entire morning. When they discovered that she needed tires, he was great at suggesting types and price levels for me. "She needed new shoes!" I, of course, got them! Can't let Lu walk around in old shoes. In addition, they did an oil change for me. And by 11:25am, Lu was done! She's gorgeous, runs beautifully, and has awesome looking new shoes!! Much safer for me with winter coming. Thanks so much to my favorite car dealership - and staff!! **Btw, Nezir Alic was my salesperson last summer (2023). I was going to be satisfied with a gray or black car - but Nezir found Lu in all her shiny, bright red beauty for me!!! Excellent dealership to purchase and take care of your car and your $$!

My wife purchased A used Hindi on a used car lot in Honesdale. We put a lot of money into the exhaust system, replacing a cat and a lot of pipe. Next we checked recalls on the vehicle. There were a number so we called for an appointment and were that they only did recalls once a month so we waited. Once the work was completed she was constantly contacted telling her that they would give her a great deal on a used one. She went to the dealership Ang the salesman would only sell her a new one so she walked out. We next went there together and the situation was the same until I got up and told her that we were leaving and would not be back. I told him that we wanted something other than a Huyndai. Finally he showed us a 2020 Nissan Rogue which we purchased. We will never go back to this dealer and do not recommend it to others.

Had an outstanding experience with Hyundai Dickson City! Greg Bertholf is outstanding knowledgeable and courteous! I would not hesitate in purchasing another Hyunda from Dickson City Hyundai. Thanks Greg!

We had Johnathan . He was very professional and an all around nice guy! I would recommend him to anybody . Thank you again.

Alex was a real pleasure to work with! He really went above and beyond for me! He understood and addressed all of my concerns! I would definitely recommend Dickson City Hyundai to anyone looking for a car!

My husband Just recently purchased a hyundai Kona through Chris at Dickson city Hyundai. He went and above and beyond in getting us not only into a car we wanted but one that had everything we wanted down to the color . Thank you this is definitely an upgrade from our last, thank you for everything you guys do !

Excellent work.Thanks

Great people will do whatever they can to help you out. I want to thank Nezir for helping me. Thank you everyone there i will be back....

What an amazing experience. Alex was top notch. A complete pleasure to work with. He went above and beyond to help me get the vehicle I really wanted. Everyone at this dealership treats you very well. I highly recommend this dealership. I highly recommend seeing Alex. Such a much better experience than other dealerships !

The salespeople 🧑🏽‍💼 are kind and empathetic, just like the bank's sales managers, and they are attentive to the customer's needs. I felt a little aggrieved in the service area, because they questioned my word when I explained that I bought the car I have there, but they didn't believe me. And that made me uncomfortable until, talking among themselves, they differed as to whether they did.

Great service and vehicle selection could’ve gone a little faster but overall good experience

Friendly , not pushy , listen to concerns and find solutions, not to mention got the vehicle i wanted

I have deleted my previous review on here and revised my rating. Although I did have battery issues only a month after purchasing my Certified Preowned 2021 Tucson and issues with one of the receptionists giving incorrect information on the issue being covered by warranty over the phone and being rude, the Service Manager Dustin did help me out greatly by getting my vehicle fixed quickly after the third time my car battery was completely dead and also gave me a free oil change afterwards. (I really do appreciate the token of kindness) Launi, my usual service advisor, is also always very very sweet and helpful in explaining everything to me accurately. My salesman, Jordan, when I first bought the vehicle was also very helpful and kind in getting me all set up with this purchase when I needed a vehicle badly after a drunk driver totaled by old Tucson in the middle of the night by hitting my parked car in front of my house. I appreciate the kindness and thoughtfulness from Dustin, Launi and Jordan.

Vinny santos was very informative & had very good communication with me through the whole process of getting my beautiful car

If I could give 0 stars, I would in a heartbeat. Do NOT Purchase your next vehicle from Dickson City Hyundai, Save your precious time and money because otherwise you will be disappointed. I was there last week due to my lease maturing in October therefore I was looking to trade in my vehicle to purchase a new one. 1st off, I went with the intention of purchasing a used EV Tesla from another dealership and requested a print out of my buy out quote just to get the run around from the manager Billie. The sales rep Greg was professional and tried to help us out the best way he could, however his manager was the complete opposite. He was condescending, lying to us, and pressuring us to purchase another Hyundai when I clearly advised my intentions when I 1st walked in. He advised that no other dealership can purchase my Hyundai other then Hyundai or Kia (sister company) which was clearly a lie because when I called Hyundai corporate (customer service) they advise that ANY DEALERSHIP can purchase the lease. All that matters was that it was getting paid in full. I was under the impression that dealerships are there to help their customers, not just for a check or to rip people off and I learned that this is not the case when it comes to Dickson City Hyundai. I wouldn’t recommend them to any friends or family because of the horrible experience I had although I’ve been a loyal customer for the past 3 years. Please please save your time and money and if you’re looking for the upmost customer experience, I would recommend MotorWorld Hyundai. I got exactly what I what I was looking for and it fit my budget perfectly. Unlike what the manager Billie trying to “persuade” us to believe.

Recall was fixed quickly and promptly. Staff is very nice.

I had a positive experience with the service department. They honored their warrantee and did the work quickly and well.

Everyone at the service department was friendly took care of the problem right away. Would recommend him if needed.

Great service and great, helpful people.

Looking for a first car for my Grandson who was paying for this car on his own wages while going to college. Alex was a very nice guy and took his time with us knowing my Grandson could only afford so much. It’s a beautiful used car and in his budget. I was just disappointed as they sent a black book invitation however, there were loopholes as there usually is with buying a car. I know it was a come on to get us there.

(Translated by Google) Good and professional service (Original) Buen servicio y profesional